At Mooeys we pride ourselves on our service and product offering. If you are unhappy with your service for any reason, please always get in touch with us so that we can find a way of resolving the situation.
This agreement was last updated July 2023
By purchasing our services, products, and gift vouchers or by scheduling an appointment, you agree to abide by the following Terms and Conditions (“Terms”). If you do not agree with any of these Terms, please do not use our services or purchase our products or vouchers.
2. Gift Vouchers
2.1 Gift vouchers are valid for a period of 12 months from the date of purchase, unless otherwise stated. They can be redeemed for any treatment or product, subject to availability. If you are having difficulty with using your voucher in this time frame for any reason, please get in touch.
2.2 Vouchers are non-refundable and cannot be exchanged for cash.
2.3 We always try and replace any lost, stolen, or damaged vouchers but can only do this if we have an original order receipt, or the card number itself.
2.4 All vouchers purchased during covid were given an additional year on their expiry. Anything after this year will not be accepted.
2.5 All vouchers can be used across all Mooeys branches.
3.1 A 50% deposit is charged for new clients on your first appointment or for clients who have had a ‘No show’ appointment, meaning they didn’t arrive for an appointment, or contact us to advise they weren’t coming
3.2 All other deposits are just £1 for further treatments.
3.3 Deposits are redeemed against your service and never kept by Mooeys, unless you do not show for your appointment or you give us less than 24 hours notice.
4. Refusal of Service
4.1 We have the right to refuse a service for clients who have had 3 or more No Show appointments.
4.2 We have the right to refuse a service to any individual who is causing unnecessary stress, harm or harassment to any of our team members.
5.1 If you need to cancel or reschedule an appointment, we ask that you give us at least 24 hours’ notice. Failure to do so will result in a charge of your full treatment cost.
5.2 If you are running late for an appointment, please let us know. We will do our best to accommodate you, but cannot guarantee your full treatment time if we have subsequent appointments.
5.3 We will always do our best to move your appointment to another suitable time and date, however No Show appointments will always be charged for the full value of the service that was booked.
6.1 We take complaints very seriously at Mooeys and will always do our utmost to rectify a situation. Each salon has a branch manager who would deal with the complaints directly, however if you feel that your concern needs to be escalated, please follow the below procedure.
6.2 If you have any complaints about our services or products, please contact us at email@example.com We are committed to resolving any issues in a fair and reasonable manner.
6.3 We will acknowledge receipt of your complaint within 5 business days and endeavour to resolve the issue within 14 business days of receipt.
7. Service and Product Sales
7.1 All our services and products are subject to availability. We reserve the right to modify or discontinue any service or product without prior notice.
7.2 All prices are subject to change without prior notice.
8. Appointment Changes or Cancellations
8.1 As a business, the last thing we ever want to do is change an appointment that you have made with us. However, sometimes this cannot be helped due to staff sickness or employment changes etc. We will always try to work with you and find an alternative time and date that is suitable.
8.2 You may be contacted directly from the salon, via a call handling company that we use sometimes ‘The Office Genie’ or via our own head office team.
8.3 We will only move clients as a last resort, so if you are being contacted it is because we have too.
8.4 We will always treat our clients with respect and in a professional manner, we ask that our clients do the same in return.
9.1 We will not be responsible for any damage or loss caused to you as a direct or indirect result of any service or product, unless such damage or loss was due to negligence on our part.
10. Allergies and Reactions
10.1 Allergies and Reactions can happen to anybody for any reason at any time.
10.2 Allergies and Reactions be triggered by changes in lifestyle, medication, hormones and various other factors.
10.3 If you find that you have allergy to any of the products used within our salon, please bring this to our attention immediately.
10.4 We will always work with our clients to either find the actual allergen or product causing the problem, or by giving aftercare advise where we can.
10.5 An allergic reaction may need medical attention.
11.1 Consultations are extremely important in the Beauty Industry as we need to ensure that it is safe to carry out the treatment.
11.2 Consultation forms must be completed honestly and factually at all times.
12. Patch Testing
12.1 Patch testing is compulsory and we will not carry out any tinting service without a relevant patch test.
12.2 Each salon may use different products, hence the need for patch testing if you haven’t had that particular service with us before.
12.3 We have the right to refuse a treatment if a patch test is not carried out.
12.4 Patch tests MUST be carried out at least 24-48 hours prior to the treatments.
12.5 Our team must be made aware of ANY irritation or sensitivity during the patch test.
12.6 Allergic reactions to tints an be extremely nasty. They include swelling of the face, closure of eyes and sores on the skin. We will always patch test to protect our business and our clients.
13. Group Bookings/Private parties
13.1 Any party that involves clients who are under the age of 14, requires an adult present who isn’t a member of the Mooeys team.
13.2 Group bookings require a deposit of 50% paid 2 weeks prior to the party.
13.2 Each individual must be booked under their own name or under the name
13.3 Parents/Guardians are fully responsible for the completion of their consultation form.
13.4 Services will not be carried out on anyone who hasn’t completed a consultation/consent form.
14. Age Restrictions
14.1 We will not carry out Gel nail Services on anyone under the age of 16
14.2 We will not carry out any form of Intimate Waxing on anyone under the age of 18
14.3 We will carry out waxing on anyone over the age of 13
14.4 Anyone under the age of 14 must have a parent or guardian present with them.
16. Treat Points
16.1 Treat points are allocated on spend of services or products.
16.2 You earn 1 point for every £1 spent on FULL PRICE items.
16.3 Treat points are not earned on course purchases or discounted packages unless we are running a special promotion.
16.4 You will need 14 x the value of service when redeeming your points. For example, a service that is £36 will require 504 points.
16.5 Partial redemption is not possible.
17. Amendment of Terms
17.1 We reserve the right to change these Terms at any time without prior notice. The updated Terms will take effect from the time they are posted on our website.
Your continued use of our services, purchase of our products or gift vouchers constitutes acceptance of these Terms as amended.
For further information or if you have any questions about these Terms and Conditions, please contact us at firstname.lastname@example.org
Thank you for your understanding and cooperation. We look forward to providing you with high-quality beauty services at Mooeys.